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MyChart ® Epic Systems Corporation

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MyChart Frequently Asked Questions

Enrollment Questions
What is MyChart?
Is there a fee to use MyChart?
How do I sign up?
Do I need to sign up for MyChart each time I am admitted?
Who do I contact if I have further questions?
Your Medical Record
When can I see my test results in MyChart?
Why are certain test results not shared electronically via MyChart?
If some of my health information on MyChart is not correct, what should I do?
If I send a message to my doctor, when can I expect a reply?
MyChart For My Family
Can I view a family member's health record in MyChart?
Can I ask questions regarding a family member from my MyChart account?
Can my spouse and I share one MyChart account?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new activation code as I have lost it, let it expire or did not receive it?
My activation code does not work, what should I do?
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Technical Questions
How is MyChart secure?
What is your privacy policy?
I was logged out of MyChart, what happened?
What do I need to use MyChart?
My activation code does not work, what should I do?

What is MyChart?

MyChart offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyChart, you can use the Internet to:

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Is there a fee to use MyChart?

MyChart is a free service offered to our patients.

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How do I sign up?

Patients who wish to participate will be issued a MyChart activation code during their clinic appointment or hospital admission. This code will enable you to log in and create your own username and password. If you were not issued an activation code, you may contact us at MyChart@mhd.com or 1-214-947-9100 and request to have an activation code provided to you.

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Do I need to sign up for MyChart each time I am admitted?

No, signing up for a MyChart account is a one-time occurrence. If a patient does not recall signing up for a MyChart account or their login information, the information can be retrieved by contacting us at MyChart@mhd.com or 1-214-947-9100.

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Who do I contact if I have further questions?

If you have a technical question, please submit your question to us at us at MyChart@mhd.com, or you can call our MyChart Patient Support Line at 1-214-947-9100. Please contact your primary care provider directly when you have questions about the content of your MyChart personal health record. Remember, MyChartís secure and protected Message Center allows you to communicate with your primary care provider for any non-urgent questions.

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When can I see my test results in MyChart?

Your test results are released to your MyChart account after your physician has reviewed them. This is generally within 3-7 days.

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Why are certain test results not shared electronically via MyChart?

Your provider is able to determine which types of test results are able to be accessed through MyChart. Further, tests of a very sensitive nature are not released to MyChart.

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If some of my health information on MyChart is not correct, what should I do?

Your MyChart information comes directly from your electronic medical record. To correct any inaccurate information with your hospital record, please contact our Health Information Management Department at 214-947-2800 to request an amendment form. For amendments for physician office records please contact your physician office directly.

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If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within 1-3 business days. Please note that MyChart should not be used for urgent situations. If you think youíre experiencing a life-threatening emergency or severe condition, call 911 or seek medical care immediately.

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Can I view a family member's health record in MyChart?

Yes you can. This is called Proxy access and allows a parent (or guardian) to log into their personal MyChart account, and then connect to information regarding their family member. Complete a Proxy Consent Form and return it to our Health Information Management Department at Methodist Dallas Medical Center, Attn: MyChart Help Desk, 1441 N. Beckley, Dallas TX 75203 or fax it to 214-947-2822 to request access to this convenient service.

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Can I ask questions regarding a family member from my MyChart account?

MyChart offers direct access to your personal health record and approved family membersí charts as well.

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Can my spouse and I share one MyChart account?

No, due to the sensitive nature of medical information each individual must establish their own MyChart account.

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I forgot my password. What should I do?

You may contact our MyChart Patient Support Line at 1-214-947-9100 to request a new, secure password. You may also click the "Forgot password" link on the sign-in page to reset your password online.

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Can you send me a new activation code as I have lost it, let it expire or did not receive it?

Contact us at MyChart@mhd.com or call 214-947-9100 and after we verify your information by e-mail.

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My activation code does not work, what should I do?

For your security, your activation code expires after 30 days and is no longer valid after the first time you use it. If you still have problems, email us at MyChart@mhd.com or you can call our MyChart Patient Support Line at 1-214-947-9100.

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Where can I update my personal information (e.g., home address, e-mail or change my password)?

Log into MyChart and from the left menu, go to the Preferences section and select the appropriate option.

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How is MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website. If you believe that your information has been compromised or inappropriately accessed, please contact us at MyChart@mhd.com 1-214-947-9100.

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What is your Privacy Policy?

MyChart is owned and operated by Methodist Health System and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyChart.

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I was logged out of MyChart, what happened?

We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

What do I need to use MyChart?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer, Google Chrome, Safari, or FireFox).

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My activation code does not work, what should I do?

For your security, your activation code expires after 30 days and is no longer valid after the first time you use it. If you still have problems, email us at MyChart@mhd.com or you can call our MyChart Patient Support Line at 1-214-947-9100.

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